Case Study

Role

User Research | Brand Designer | UI/UX Designer

Duration

March 2023 - March 2023 (3 weeks)

Overview

I helped young adults reduce food waste by providing them with a convenient way to keep track of what's in their fridge, even when they're away from home.

Discover

What's the Problem?

Millennials waste 25% more food than baby boomers, according to a report by the Natural Resources Defense Council. Gen Z wastes the most food, with 70% reporting they throw away food at least once a week. Food waste has significant impacts on the environment, economy, and society. Addressing this issue is essential for a sustainable and equitable food system.

User Interviews

I conducted user interviews to understand the causes and reasons for food waste among young adults. This allowed me to explore their systems and identify opportunities for developing targeted solutions to improve those areas.

Research Goal

Identify why and how food waste happens in young adult’s homes.

Research Plan

Research Participants

  • Young adults in the 21-40 range (Gen Z, Millennials)
  • Young adults who do their own grocery shopping
  • Young adults who live on their own

The Interview Process

• Interviewed five participants ranging from ages 28-36
• Interviews were held via Zoom
• Interviews were semi structured with a discussion guideclick here for discussion guide

Interview Questions
  • What tools or strategies are young adults using to help mitigate food waste? If any.
  • What factors influence how much they waste?
  • How conscientious are young adults when grocery shopping?

Interview Quotes

Key Insights: User Interviews

5/5 interviewees mentioned that they tend to buy less bulk to reduce waste.

4/5 interviewees mentioned that some food waste can be attributed to food being out of sight.

4/5 interviewees create a meal plan to plan out meals for a couple of days.

All five interviewee’s utilize the notes app to make their shopping lists.

Surveys

Based on user interviews, I gained insights into young adults' home systems, attitudes towards food waste, and its causes. To gather quantitative data and identify problem areas, I conducted a survey. This combined approach better informed me of the problem areas in young adults’ home systems.

Survey Participants

  • Young adults in the 21-40 range (Gen Z, Millennials)
  • Young adults who do their own grocery shopping
  • Young adults who live on their own
  • Eleven participants took this survey

Survey Goals

  • Figure out how often participants go grocery shopping
  • Finding out what types of food are commonly thrown out
  • Finding out what the leading causes to throwing food out are

Key Insights: Surveys

72.7%

of young adults who took the survey said that they mostly waste fresh produce.

45.5%

of young adults who took the survey said that they shop a week at a time.

Define

Empathy Map

Based on the insights I obtained during the discovery phase, I began defining my potential user. This empathy would serve as a guiding reference throughout the rest of the defining stage of my project.

Goals

With an understanding of my possible user and their pain points, I evaluated the needs of the users, business and how they would interact with technical constraints.

User Goals

  • Reduce their own food waste
  • Save money on groceries by reducing food waste
  • Learn new recipes or techniques to use leftover food
  • Feel good about reducing their environmental impact
  • Connect with other like-minded individuals to share tips and ideas

Business Goals

  • Increase user engagement and retention
  • Increase brand recognition and loyalty
  • Generate revenue through premium features or partnerships with grocery stores or food companies
  • Gather data on user behaviors and preferences to improve the app and target advertisements

Technical Considerations

  • Build features that compete or fill the void of other competitors
  • Create a product with strong security
  • Create features that make sense with in time constraints
  • Overall product performance
  • Accessibility
  • Notification system to remind users of expiring food
  • Data analytics to track user behavior and preferences for targeted marketing and product improvements.

Storyboarding

With user characteristics defined, I created a storyboard to immerse myself in their perspective.

User Persona

After understanding my user's perspective, I created a user persona to guide my design decisions, aligning with their needs and preferences.

POV/HMW Statement

After defining my user persona, I created a point-of-view statement and a how-might-we statement to pinpoint the specific problem and guide my design process accordingly.

Develop

Brainstorming

With a clear POV/HMW statement, I began ideating and identifying problem areas, enabling me to devise effective solutions to address them.

Narrowed Solutions

After identifying the root causes of the problem, I focused on the key aspects and developed targeted solutions to address them. From there, I narrowed down the following solutions that specifically cater to the needs of my persona.

  • App since users need to use this on the go
  • A visualization of their fridge to know what they have
  • Focus on where most of the waste occurs; the fridge
  • Easy way to log what foods they already have
  • New recipes that could utilize foods they already have.

Feature Set

After evaluating various solutions, I organized the features to prioritize the ones that would have the greatest impact on my persona, helping me determine which ones to focus on creating.

Deliver

Sitemap

Based on my refined solutions, I have created a sitemap to effectively inform the information architecture of the PlatePal app.

Task flows

After creating the sitemap, I carefully selected the three most crucial tasks that would directly tackle the problem encountered by my user persona. These three flows were the focal points I aimed to validate through my testing process.

Legend

Input, actions or outputs
Start/End
Decision Point/Conditional
Steps/Pages

Scanning food into "my fridge"

Adding a recipe into a shopping list

Adding a recipe into your meal planner

Refinement

After understanding the design requirements, I created low-fidelity wireframes to quickly develop and refine my ideas. Moving on to mid-fidelity wireframes, I added more context and refined design patterns, ultimately leading to a higher quality high-fidelity prototype.

Recipes to Try Screens

Adding to Meal Planner Screens

My Fridge Screens

Recipe Card Screens

Food Scan Screens

Usability Testings

After developing high-fidelity prototypes for the user flows, the next step was to conduct user testing. The primary objective of the testing was to ensure that the design patterns were intuitive for users and that the key tasks could be easily accomplished.

Goals

  • To ensure that key flows are intuitive and accessible for users to comprehend and navigate effortlessly.
  • Validate design patterns for functions like scanning process and adding to meal planner.
Usability Testing Plan

Testing Participants

  • Young adults in the 21-40 range (Gen Z, Millennials)
  • Young adults who do their own grocery shopping
  • Young adults who live on their own
  • Five participants took were interviewed

Key takeaways

3/5 users thought it was weird that there was a button to start the scan action.

3/5 users mentioned wanting to quickly see how long a recipe would take them to make.

Some users commented that there was no back button from the recipes.

Analyzing and Prioritizing Test Results

Worked

  • Task flows felt natural to users.
  • Users were delighted with the concept.
  • Users accomplished all tasks, with little effort.

Ideas

  • Label the icon on the add to fridge button.
  • Add time icon and how long it takes to make a recipe to recipe cards.

Questions

  • Should the scan function scan on it own? or should you have to activate it?
  • Could there be more then one way to complete these tasks?

Change

  • Add a back button when inside recipes.
  • Add time icon and how long it takes to make a recipe to recipe cards.

Branding & UI Components

After refinement I solidified the UI components and branding to apply to the final prototype.

Final Solution

Adding recipe to your meal plan

  • Helps reduce overbuying
  • Allows users to plan meals more efficently
  • Helps the user save money
  • Tracks expiration dates

Scanning ingredients
into your fridge

  • Allows users to quickly add foods into their virtual fridge
  • Helps the user save money
  • Tracks expiration dates

Final Takeaways

Major learnings

Users were wasting significant amounts of food, primarily due to forgetfulness and overbuying groceries, leading to spoilage of produce and leftovers. To address this, I created a solution that offers users a visual representation of their fridge, providing timely alerts when food is close to spoiling. Tested users found the concept useful and delightful, resulting a more resourceful and less wasteful user.

What would I have done differently?